Boost retention by just 5% and profits can rise 25–95%
That is not a small gain—it is a game-changer. A modest shift in customer loyalty can mean the difference between flat growth and hitting your profitability goals.
Research shows acquiring a new customer can cost up to five times more than keeping an existing one. For banks, this means every lost customer is more than a balance walking out the door—it is a costly replacement effort that drains your budget.
And the reality is, even a small uptick in attrition can undo months of acquisition work. Without visibility into who is at risk, profitable relationships disappear quietly.
⚠️ Attrition Scoring: Quickly see which customers are most likely to leave so you can take action in time.
👥 Customer Profiling & Segmentation: Understand your customers at a deeper level—beyond demographics—so your efforts focus on the most profitable relationships.
📈 Predictive Modeling: Anticipate customer behaviors and life events that often trigger attrition, then use that insight to intervene early.
🌐 Omni-Channel Retention Campaigns: Move seamlessly from insight to action with campaigns that deliver relevant, timely messages through direct mail, digital, and email.
📊 Clear Reporting & Dashboards: Skip the heavy lifting—our dashboards track ROI and show the impact of your retention efforts in real time.
Protect your most profitable customers before they switch to a competitor
Lower your marketing costs by focusing resources where they matter most
Defend deposits and loans without overspending on acquisition or raising costly rates
Show measurable ROI with reporting dashboards that track results in real time
Customer retention should not be left to chance. With WordCom, you gain the insight and execution to stop attrition, protect balances, and grow profits.
Even a 5% boost in retention can transform the bottom line—lifting profits as much as 95%. Imagine the impact of applying that potential across your customer base.
